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By early Friday afternoon GMT, the company was reporting improvements

Microsoft said its 365 services suffered connectivity problems that hit courts, parliaments, spy agencies and rail operators before queues began to ease.

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Key facts

  • At Westminster, members of Parliament reported that access to Microsoft products through parliamentary accounts was down.
  • By early Friday afternoon GMT, the company was reporting improvements. Email queues were"significantly reduced and approaching normal levels,"Microsoft said.
  • In Australia, spy and federal police agencies were affected, though officials suggested the impact was minimal.

At Westminster, members of Parliament reported that access to Microsoft products through parliamentary accounts was down.

By early Friday afternoon GMT, the company was reporting improvements. Email queues were"significantly reduced and approaching normal levels,"Microsoft said.

"We are working with Microsoft to resolve the matter as quickly as possible,"the spokesperson said. Alternative arrangements were in place.

In Australia, spy and federal police agencies were affected, though officials suggested the impact was minimal.

Via Rail, Canada's national train network, said in a post on X that passengers might not be able to receive emails about their trips because of the outage.

OpenAI, which makes ChatGPT, said it was investigating an issue affecting its connections to Microsoft's services. The problem caused some tools not to work as expected.

Plattner said the disruption was"affecting the whole world."In some countries, including Russia, Microsoft applications are heavily restricted or being phased out in favor of domestic alternatives.

Dig deeper

What is Westminster?

Westminster is the London area that houses the UK Parliament, where members said parliamentary Microsoft accounts stopped working.

What is Parliament in this story?

It is the UK Parliament, whose members rely on Microsoft products through official parliamentary accounts.

What is Via Rail?

Via Rail is Canada's national passenger train operator, which warned that trip emails might not reach passengers during the outage.

What is OpenAI?

OpenAI makes ChatGPT and said some of its tools failed because they connect to Microsoft's services.

Why is Russia mentioned?

In Russia, Microsoft apps are already heavily restricted or being replaced by domestic alternatives, so the outage hits a market that is less dependent on them.

What does GMT mean here?

GMT is Greenwich Mean Time, the clock used to mark early Friday afternoon, when Microsoft said email backlogs were easing.

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